Customer Success Manager

About Vanacy

Full-Time, Boston, MA

We are looking for a dedicated Customer Success Manager to join our team in Boston, MA. As a Customer Success Manager at Gamma, you will ensure our clients receive the highest level of service and support. Your role will involve working closely with clients to understand their needs and provide tailored solutions that drive their success.

Salary Range: $70,000 - $90,000 per year
Experience Level: Mid-Senior Level
Education Requirements: Bachelor's Degree in Business, Communications, or related field
Skills Required: Client relationship management, customer service, problem-solving
Job Benefits: Health insurance, 401(k), remote work options, professional development opportunities

Key Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with clients, acting as their primary point of contact.

• Customer Support: Provide exceptional support to clients, addressing their inquiries and resolving any issues promptly.

• Needs Assessment: Understand clients' business objectives and needs, and develop strategies to meet those needs effectively.

• Solution Implementation: Work with internal teams to ensure the successful implementation of solutions and services for clients.

• Feedback and Improvement: Gather client feedback and use it to continuously improve our products and services.

Qualifications:

• Educational Background: Bachelor's Degree in Business, Communications, or a related field.

• Experience: Minimum of 5 years of experience in customer success, client relationship management, or customer service roles.

• Technical Skills: Familiarity with CRM software and customer service tools.

• Problem-Solving Skills: Strong problem-solving abilities, with a proactive approach to addressing client concerns.

• Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.

Why Gamma:

• Innovative Environment: Join a forward-thinking company that values innovation and customer-centric solutions.

• Career Growth: Access opportunities for professional development and career advancement.

• Collaborative Culture: Be part of a supportive and collaborative team where your contributions are valued.

• Comprehensive Benefits: Enjoy a competitive salary and a comprehensive benefits package, including health insurance and a 401(k) plan.

If you are a customer-focused professional passionate about building strong client relationships and ensuring their success, we invite you to apply for the Customer Success Manager position at Gamma. Join us and help drive our clients' success.